Privacy Policy

At Host Sailor, we understand the importance of privacy of minor people. This website is not intended to be used by minor. When a user visits and uses any part of this website, his/her information is collected and received by our system. We don’t individually track any user and knowingly collect user information from the minor visiting and using this website. This website is designed and intended to be used only by adult users. If you have any proof that a minor has used this website and given their information to HostSailor, we recommend you to report us the same. We will permanently delete such information from our storage facility. We will not be liable in case any minor uses this website or create user account by pretending to be an adult.

While you are our customer, we may request you to participate in surveys and market researches wherein you may have to provide other personal information such as.

If you need technical support from our customer support department then we may require you to provide us with some technical information about your system so that we may be able to resolve your issues better. Information we may require include:

We will also capture certain behavioral details from you when you visit our website so as to create better services and specifically cater to your needs better. Information we may gather include;

We place a cookie on your system so as to have the ability of recognizing every time you return to our website. This cookie may be connected to your personal information that we have in our database.

As a service provider, HostSailor collects, uses, stores, shares and discloses your information for provision of HostSailor services. HostSailor information will only be used for the provision of HostSailor Services. HostSailor services stores and uses user information to enable HostSailor to provide this website, create your user account, authenticate you every time you login, distinctly identify user to keep track of your use of HostSailor services, maintains user record, maintain the security of our system, compile statistics, collect location data, enforce our policies and user agreements and applicable laws, know user experience and analyze user preference, and show customized content to user.

If any user does not provide their user information, they will not be able to create their user account. However, such user can visit this website and view publicly accessible content without creating their user account. In case, any person visits this website, we collect IP address and your browser history.

We may sometimes process and disclose user information to concerned authorities with the intention to protect the legitimate commercial interests of HostSailor or any third party, including, without limitation, checking and reporting frauds or offences.

At the time you create your User Account, we require you to provide us with your credit card number and its expiry date. While users pay for HostSailor services, you provide certain payment details to third party payment processor through secure communication channel in accordance with the industry standards. In no case HostSailor stores or processes your payment details such as any password. All payment information a user enters using a specified form is directly transferred to the third party payment processor.

A significant part of your information is provided by you using an online form at the time you create your user account. In addition, HostSailor uses technology to obtain and collect your information such as cookies, web beacons and other technologies.

In addition, HostSailor automatically collects yourIP address, login activity, browsing history, user preference, page to page navigation history and technical information about device and computer.

HostSailor uses, processes, shares and discloses your information only on the need-to know-basis. In ordinary course of business, your information is used and processed through our system. However, in some cases, HostSailor may need to use and process your information on an individual basis. In such cases, HostSailor permits only trusted members of the staff who are legally bound by a valid agreement (i.e. non-disclosure agreement) to access and process your information.

Host Sailor discloses your information to any third party if it is reasonably required by the applicable laws of United Arab Emirates (UAE) or when Host Sailor finds it appropriate to disclose your information to check fraudulent or illegal activities to protect our legitimate commercial interests.To the extent provided hereunder, Host Sailor doesn’t share, transfer, sell, or lease your information with or to any third party.

THIS PRIVACY POLICY APPLIES TO YOUR INFORMATION COLLECTED IN THE COURSE OF PROVIDING HOSTSAILOR SERVICES AND DOES NOT APPLY TO ANY INFORMATION THAT A USER MAKES PURBLICLY AVAILABLE OR ACCESSIBLE THROUGH THIS WEBSITE(i.e. publicly viewable reviews, comments, etc).HOSTSAILOR IS SOLELY RESPONSIBLE FOR ANY INFORMATION MADE PUBLICLY ACCESSIBLE.

Subject to this Privacy Policy, we never share your personal and identifiable information with any third party. However, we may share statistical information drawn from market researches and surveys that we conduct. The data, if shared, will be used in an aggregate form and not individually.

The cookies are simple, small and text-only files which are not harmful. We place cookies on your computer to help us identify you when you return to our website. The cookie contains an alphanumeric code that is unique to your browser. This information will allow us to cater to your needs better and constantly improve our services when you visit.

This website is hosted and operated from our facilities located in Netherlands and are subject to the laws of Netherlands. Dutch data protection laws provide strict data protection which is substantially equal to or more than that provided by the applicable laws of UAE. The hosting services are owned and controlled by third party provider. Such third party provider uses your information only to the extent necessary for the storage and doesn’t process, use and transfer the same for any other purposes.

In case at any stage, HostSailor needs to transfer your information from one third party providers to another or even from one jurisdiction to another jurisdiction, such transfer shall not be made to any jurisdiction the laws of which provides less protection to your information than that of UAE. If you are accessing this website from EEC member countries and/or are resident thereof, you have special rights and privileges under the data protection laws devised by the European Union such as the General Data Protection Regulation (GDPR).

HostSailor uses its best efforts and employs physical, administrative and technology based measures and practices matching the industry standards to protect your information against any illegal and unauthorized access, breach, disclosure, misuse, alteration, theft, destruction, copy or process (“Illegal Access”). However, the transmission, processing and storage of data over the internet are not always 100% safe. HostSailor cannot guarantee that HostSailor is completely safe and secure. In case at any stage, your information becomes subject to illegal access by any third party or by accidental omission, you acknowledge that HostSailor is not responsible for any loss or damage caused by any such illegal access. The use of Host Sailor involves risk to which youassume with full knowledge and consent.
HostSailor retains your information as long as HostSailor reasonably needs the same for provision of HostSailor Services or as long as you cancel your user account or request HostSailor, as hereinafter provided, to erase your information from HostSailor system.

GDPR holds Host Sailor responsible to use your information for the legitimate purpose. HostSailor represents that it will only use your information for a legitimate purposes recognized in the GDPR.

If you are resident or citizen of EEA member country (“EEA User”), you may use any of the rights and discretions defined by the GDPR (EU directives 2016/679) and other applicable laws. Under GDPR, being EEA User, you may:

a. access your information;

b. rectify your information;

c. Erase your information;

d. Transfer your information from HostSailor to another service provider or entity which you may specify in writing;

e. Request us to provide you with details as to how HostSailor is using your information;

f. Request Host Sailor to stop using your information; and

g. Withdraw your consent to use your information that you have given to us at the time of signup or otherwise. Such withdrawal of consent will not amount to withdrawal ab-initio.

EEA User may contact us to make any query or request at any time. Mr. Ritche is assigned to entertain your requests who may be reached at:

sales@hostsailor.com

If the ownership or control over HostSailor is transferred or sold, the successor will be bound to comply with the current commitments and contractual obligations or terminate the same by following lawful procedure. In the event of ownership transfer and change of any part of privacy practices, HostSailor will give its current user a prior notice and sufficient opportunity to decide whether it is safe to use HostSailor under the changed policies and terms.